MEDICAL CLERK

BASIC FUNCTION OF THE POSITION: 

The Medical Clerk will be responsible for carrying out and maintaining an effective medical records and information management services to the clinic, ensuring proper identification, storage, retrieval and to provide general administrative and clerical services to facilitate the achievement of efficiency and effectiveness in services delivery and customer satisfaction within the health services department.

MAJOR DUTIES AND RESPONSIBILITIES:

 Your key accountabilities include:

• Creating new medical records and retrieving existing medical records by gathering appropriate records and contents – digital and manual records
• Enhancing full transition to digital clinic management system
• Ensuring inactive files are archived in proper storage with appropriate labelling.
• Keeping healthcare providers informed by communicating the availability and unavailability of records.
• Maintaining patient confidence by keeping patient record information confidential.
• Enhancing medical records and clinic reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Ensuring patient records are maintained in an accurate, thorough, and timely manner.
• Answering telephone calls, relaying messages, and transferring calls as appropriate.
• Scheduling medical examinations for new staff members and annual medical examinations for existing staff members.
• Guiding and directing patients on where to access services, e.g., primary healthcare and occupational health services.

MINIMUM QUALIFICATIONS, COMPETENCIES AND EXPERIENCE REQUIRED FOR EFFECTIVE PERFORMANCE: 

• Diploma in Records Management & Archives/ Health Information management
• 2 years’ experience in medical records
• Experience in records maintenance and management
• Computer skills – Microsoft Excel and Word
• Experience in digital clinic management systems will be an added advantage