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Technology Support Officer

  • 504783
  • Jornada completa permanente
  • Cierre el: 26 feb 2027

MMG Limited is a global resources company that mines, explores and develops base metal projects globally.  We are one of the world's largest producers of zinc and a substantial producer of copper, lead, gold and silver. Headquartered in Melbourne, Australia, we are listed on the Hong Kong Stock Exchange (HKEx 1208) and Australian Securities Exchange (MMG) with mining projects and operations in Australia, Africa, Americas and South East Asia, we offer a rare and unique opportunity to work with a global perspective.

We are pleased to advise that we seek a Technology Support Officer.  Based in Beijing office and reporting to Head of Technology Services – APAC, the purpose of this job is to provide support and advice to users located in the Beijing Office, partnering with external service providers and ensuring compliance with service management processes and tools. 

We need you

  • Assist MMG users with resolving technology issues and requests for assistance through the provision of technical support, ensuring all issues are logged and managed via the service management self-service portal or other relevant tools
  • Assist staff with the installation, configuration and ongoing usability of technology equipment and software
  • Work together with strategic partners services delivery teams to resolve technical problems
  • Promote and ensure the use of standardised methods, agreed tools and reference material to mitigate risks, minimise costs and drive efficiency and consistency
  • Undertake process reviews, escalate deviations and address gaps, advising recommendations for continuous improvement opportunities
  • Maintain and monitor technology registers as required
  • Maintain customers informed of impacts of technology changes and manage user expectations.

To be considered, candidates must have

• Customer Service & Support - responds to a broad range of requests by providing information to fulfil requests or enable resolution. Provides investigation and diagnosis and promptly allocates unresolved issues as appropriate. Contributes to creation/improvement of support documentation.
• Incident Management - prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents, seeks resolution and escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
• Problem Management - investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• Change Management: Participate in Change Management meetings to ensure that risks and impacts of changes do not interfere with the normal operations of the site.

Key to success in this role is the ability to 

  • Customer service management processes and practices
  • Business systems continuity plans
  • Enterprise Microsoft environment including cloud services (Microsoft Office365)
  • End user technologies and mobility solutions (Apple iPad and iPhone devices)
  • Network infrastructure and communication protocols (voice, data, mobile, LAN/WAN, video conferencing, wireless networks, messaging and collaboration)
  • ITIL processes and tools e.g. ServiceNow

All applicants must apply directly to MMG to be considered - in this instance, we will not be accepting any submissions from recruitment agencies.

To join the next generations' global mining company, please submit your application online in either Word (.doc) or Adobe (.pdf) format by clicking on the 'Apply' button or visiting the job search page of our website - http://careers.mmg.com/jobSearch.asp?stp=AW&sLanguage=en.

 

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